Trust Center
Trust, in writing.
What procurement, legal and your DPO ask for. All in one place.
At a glance
- Data location
- Netherlands · Rotterdam, Den Bosch
- Ownership
- European-owned, no US parent
- Uptime SLA
- 99.9% monthly, service credits
- Data Processing Agreement
- Available
- Support
- 24/7, engineers
Data and privacy
Residency
Your servers and disks stay in the Dutch site you pick, unless you move them.
Ownership
European-owned, with no US parent company, so your data is not exposed to the US CLOUD Act through us.
Contracts in public
Our DPA, SLA and terms are published. Legal can review them before anyone signs.
Documents
- Data Processing Agreement How we process personal data on your behalf Read
- Service Level Agreement 99.9% monthly uptime, and how service credits work Read
- Terms of Service The agreement for using PeaceWeb Read
- Privacy Policy How we handle your account data Read
- Billing entity Who invoices you, with registration details Read
Compliance, made simple.
The facts every vendor review asks for first.
| Framework | Status | Notes |
|---|---|---|
| GDPR | Aligned | DPA available. Data stays in the Netherlands. |
| Data residency | Netherlands | Rotterdam or Den Bosch, chosen per server. |
| Ownership | European | No US parent company. |
| Availability | 99.9% SLA | Monthly uptime commitment with service credits, as set out in the SLA. |
Requests and reports
Government and law enforcement
How we handle legal requests for customer data.
Read the guidelines
Report abuse
Spam, phishing, malware or other misuse of our network.
File a report
Security or privacy question
Write to our trust team. Vulnerability reports are handled privately.
Email trust@peaceweb.com