Customer story · Hosted voice
Cloudoe runs its complete hosted voice platform on PeaceWeb: geo-redundant and highly available across Rotterdam and Den Bosch. Hundreds of thousands of calls a week, for organisations across the Netherlands.
Incoming
Calls
Answered by
Contact-centre agents
At organisations across the Netherlands
01 · The company
From ’s-Hertogenbosch, Cloudoe builds customer contact for organisations across the Benelux: the contact-centre platform, an AI layer on top, and people where they make the difference. Behind every conversation sits telephony that has to work, every time.
02 · The stakes
A web page can retry. A phone call cannot. The hiccup a website shrugs off is a dropped call on a voice line, and a contact centre that goes quiet. Voice needs a platform that keeps running through the loss of a server, a rack or a whole site.
03 · The setup
The voice platform runs in Rotterdam and in Den Bosch, on one provider.
Configuration and data replicate between the sites, and stay private inside each.
Calls carry on through the other site, watched by engineers around the clock.
Thousands of users sign in every day through Genesys Cloud to answer customer e-mail. That application runs on PeaceWeb too, with the same care.
04 · Why PeaceWeb
Rotterdam, a Tier III facility, and Den Bosch. Geo-redundancy with one provider.
A redundant carrier connection and doubled network paths in each site, so one failed link doesn’t cut a site off.
People who run the platform watch it day and night, and pick up when it matters.
Both companies are from ’s-Hertogenbosch. European, with data in the Netherlands.
An AI orchestration platform that survives a full site failure.
2
sites live at the same time
2×
every layer, doubled
Read the Infinized story
