Last updated on August 15, 2023
Welcome to PeaceWeb's Service Level Agreement (SLA), designed to outline the commitments and expectations we uphold in delivering reliable and quality services to our valued customers. This SLA outlines service availability, support levels, response times, incident handling, maintenance, exclusions, and compensation terms. It's important to note that while we strive to provide exceptional service, the SLA serves as a framework for guiding our efforts and should not be construed as a legally binding contract. No rights can be derived from this SLA, and PeaceWeb reserves the right to modify it as needed to improve our services.
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